I can’t open a meeting directly in the app. Why is that?

After clicking on the link in the meeting request, it just opens the web app?

As described in a previous blog, it is possible to open a meeting from a meeting request. See the following image again:

Maybe, after clicking on the link in the meeting request, it just opens the web app?

Do you have the correct version of the app?
You need to have version 1.8.8 of the app (or newer) installed on your device in order to use this function. (The version number can be found at the bottom right of the login screen.)

Are you using a Windows device?
With Windows, the app does not open immediately, but an extra step has to be taken by clicking on the Open button after the web app has been started.

Are you using a iPhone or iPad?
There is a known Apple iOS bug that occurs on some devices from iOS 11.2. onward. You may be affected by this bug. The problem is not due to Easy2Meet, but unfortunately Easy2Meet is affected by it. In this case the only solution is: remove the Easy2Meet app, restart your phone or tablet and reinstall the app. We sympathise with you, but unfortunately, we cannot make this any better than it is.

For those who are interested in the technical specifics: the iOS bug can be found here.